Have questions about your upcoming stay? View our hotel policies below to help answer any questions. If you don't see what you're looking for, please give us a call at 718-256-3833.
Check-in: 3 PM / Checkout: 12 PM
Guests with special needs will feel right at home. We’re fully compliant with ADA regulations and offer king Aloft rooms and king suites with accessible features upon request.
In the state of New York, alcohol is for adults-only—so we only serve and sell to guests 21 years of age and over. (Remember to bring your ID.)
Age Requirement Policy
Kids are always welcome—as long as there are adults around too. At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Sorry, it’s nothing personal — but we don’t accept personal checks as a standard form of payment. Personal checks are accepted for advance deposit reservations as long as the check is received 45 days prior to guest arrival. Check-cashing services are not available at the hotel. But there are local banks in the area should you require this service. Just ask us for directions.
Hotel Emergency Policy
Emergency plans are in place for fire, flooding, and other life threatening emergencies. See your Guest Services Agent for details.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected — usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Our standard currency is, of course, the US dollar. But if you haven't yet made it to a local ATM, no worries — we have an ATM in our lobby for your convenience.
Early Departure Policy
If you have a sudden change of schedule and need to check out early, stop by the front desk. We’ll do our best to settle your bill — but we may have to charge you for your full reservation.
Early Arrival Policy
Check in at 3 PM or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees — it depends on the previous guest and our housekeeping schedule — but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Extra Bedding Policy
We're always eager to accommodate your little ones with baby cribs, subject to availability, at no extra charge.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Late Checkout Policy
Feel free to sleep in — check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll do our best to keep the room available for you until 1 PM, at no charge. If we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go. For late checkouts after 1PM, a half day's charge will apply; after 4 PM, a full night's room rate and tax will be charged.
Package Handling Policy
We’re happy to accept and hold packages sent to you. Due to limited storage space, we can hold incoming packages for guests 24 hours prior to the arrival date, and can hold outbound packages 24 hours after the departure date. Each reservation is allowed 2 complimentary packages under 5lbs — just be sure you have a valid guaranteed reservation, and whoever’s sending them knows to clearly mark packages with both sender and recipient info. All other packages may be refused unless prior arrangements have been made directly with the hotel management staff.
Animals are family, too. That’s why Aloft New York Brooklyn welcomes dogs up to 40 pounds. Our pet-friendly ArfSM program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all free to use during your stay. Please make sure they’re on their best behavior —we don’t want to charge you extra for housekeeping! A $100 deposit plus tax is required at check-in, but completely refundable when you leave behind a damage-free room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized the day of arrival for the amount of your stay, plus an amount of $100 ($250 for suites) to cover incidentals. In the event the credit card declines, the reservation will be cancelled. The balance due will be charged to the credit card on file upon arrival unless otherwise notified by the guest. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We accept all major credit cards. If plastic's not your thing, we're happy to accept cash upon departure; however, you'll need to present a valid credit card at check-in. Sorry, it’s nothing personal — but we don’t accept personal checks for payment, unless as payment for an advance deposit. All advance deposit checks are required 30 days prior to arrival.
Purchase Order Acceptance Policy
The hotel does not accept Purchase Orders.
Aaahhh…breathe easy! We're a 100% smoke-free environment. You’re welcome to light up outside, but local health codes mean you need to stay at least 20 feet away from any hotel entrance. A $250 to $500 per night fine applies to anyone lighting up inside the hotel.
Tax Exempt Policy
We accept federal and state tax exemption certificates. You must present your tax exempt certificate and photo ID at check in to receive tax exempt status.